招聘中

业务跟单主管

面议

苏州市 3-5年本科

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立即沟通

企业基本信息

公司规模500 - 999人
公司性质外商独资
所属行业通讯电缆/光纤光缆
所在地区-
工作地址江苏省昆山市花桥镇沿沪大道333号

联系人

联系人-
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邮政编码215332

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职位 boss 描述

Job Responsibilities:

A. Order Management
1.Handling Orders from Key Accounts;
2.Proficiently use ERP system to process customer orders
3.Timely track order status to keep customers informed the lead-time and backorder status
4.Closely work with factories to push backorders to be delivered promptly;
5.Trace shipments to ensure meeting customer\'s request delivery time
6.Coordinate with warehouse, Logistics Department and freight forwarders to arrange booking as per agreed shipping schedules.
7.Track account receivables and ensure all payments are paid in time.
8.Proactively resolve customer complaints
9.Provide the strong guidance and backup for other OF Representatives;
10.Be first contact in case of operation escalation and problem solving;

B. Team Leading and Reporting
1.Monitoring overall order status of the team on weekly and monthly basis to increase the OTD performance and reduce Past Due ratio;
2.Generate Weekly billing/backlog reports and analysis and submit to OF Manager
3.Monthly KPI Reporting for team members on order processing punctuality, accuracy and effectiveness.
4.Periodically deploy the job of the team to balance the working load within the team
5.Monitor and manage OF daily operations. Ensure that the team abides by the business processes. Drive timely root cause investigations for deviations, and follow up on corrective actions and propose process improvements to prevent re-occurrence;
6.Execute trainings on new staff and seek continuous
improvements in O2C processes within the team.
7.Ensure completeness of SOX and internal controls, e.g. Return Order, Credit/Debit Note approvals in ERP system, etc..

Other Requirements:

1.Bachelor Degree Holder in Foreign Trade or Business English or above
2.Strong verbal & written English and Mandarin communication skills.
3.At least 3 years of relevant experience in customer service/order fulfillment serving the Asia Pacific Region in a multi-national company
4.Computer literacy, experience in major ERP software would be an advantage
5.Able to work under pressure and enjoy challenges.
6.Experience in leading a team of customer service personnel would be a plus;
7.Excellent interpersonal skills
8.A strong team player
9.Process Oriented , proactive and initiative
10.Work well under pressure & able for multi-tasking
11.Enjoy Challenges
12.Good planning, analytical, organizational problem-solving skills.